FAQ

Of course, we have devices for babies and children under 10 years old, at no additional cost, as established in Costa Rican legislation. It is very important that you specify this requirement in the reservation options.

To modify or cancel a reservation, contact us using WhatsApp +506 7012-7644 or via email at [email protected]

It is not required, our driver will arrive at your pick-up place, as indicated in your confirmation.

Yes, we accept cash to pay out the balance difference. When booking you must cancel a minimum of 20%.

When making a reservation, it is mandatory that you provide us with your flight number. Our reservations department will be very aware of changes in your itinerary. If you could not board on that flight, you need to send us an email at [email protected]

Yes, you can change your pick-up time, you need to make to request this change 12 hours prior current pick-up time.

Your transportation is private for you and your travel companions.

Of course, if you want to have breakfast, lunch, dinner, take a picture or just go to the bathroom, you can request this to our driver, it has no additional cost as long as it does not deviate from the agreed route.

Preferably you should pay in USD dollars to avoid wrong charges due to the current exchange rate.

Yes, the rate includes all local taxes.